Hewlett Packard Printing UI
A unified interface for all products and touchpoints
From 2011 to 2013, I was an interaction designer at Hewlett Packard's Global Experience Design team. Back in 2011, products had product teams - multidisciplinary teams comprising of the different functions and stakeholders and they worked in silo. Design decisions were made independently and these discrepancies multiplied across products, offices and business units.
Wanting to bridge these inconsistencies and build a clear vision of the future of printing UI, my team led a major initiative to converge the UIs across screen sizes, platforms (mobile, printer, software) and products. My role was to lead the establishment of design principles and design patterns library, and rework the existing design process by introducing collaborative prototyping.
To provide ‘One HP’ experience to Managed, Small Medium Business, and Consumer customers who want a simple solution to manage their digital to printed and printed to digital content.
Design Principles and Interaction Guidelines
Kicking off the convergence initiative was the definition of design principles and goals, which were co-designed by the team and evangelised to the organization.
This was useful in establishing common objectives and 'metrics' to assess new design patterns and features introduced later in this phase.
Design Patterns and Unified Design Language
We began by reviewing the existing UI to identify UI and interaction elements that are valuable and necessary - these formed the foundation blocks to the design patterns library. A patterns review committee was set up, defining the process surrounding pattern creation and review.
A good pattern should be applicable to multiple workflows and use cases, and can work or be adapted for other products and screen types.
To enable the design patterns library to be a living and relevant system of UI elements, design patterns were created in Axure as widgets, where they can be simply dragged and dropped to design screens and workflows.
Imagining the Future Interface
We imagined that the printer user interface will be seamlessly connected with the user's personal devices and support personalized printing and digital content creation from any device.